Talk to a person.
Questions before you buy, help with a snippet, or anything about your licence. You'll hear back from the people who build Snipfire, usually within one working day.
Ways to get help
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Before you buy
Most questions are answered on the pricing page. If yours isn't, ask: we'd rather you buy the right plan than the biggest one.
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Help with the plugin
Start with the docs. Using the free plugin? The WordPress.org forum is the place, so others can find the answer too. Pro and Agency customers can write to us directly.
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Licence and billing
Download Pro, see your invoices, move a licence to another site or cancel a renewal from your account. Changed your mind? Refunds within 30 days, no questions asked.
Send us a message
Or email support@snipfirewp.com directly.
Reporting a problem? These help us answer in one go:
- The snippet's code, or its title
- What you expected, and what happened instead
- Any error message, word for word
- Your WordPress and PHP versions
Please don't send passwords or licence keys. We'll never ask for them by email.